Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards

Welcome

Welcome to SewSusie's studio. I love to use trendy, bright, fun fabrics for pillows. Pillows are an inexpensive way to make an impact on a room without breaking the bank! Change your pillows often to give your home an updated look. Go crazy with the latest colors and patterns.

Custom orders are always welcome. I can make pillow covers with YOUR fabric and trim. Most of my fabrics are re-orderable so I can make about any size that you would like. Piping and trim can be added. If you are looking for a specific fabric, please contact me.

I use only first quality fabrics and have most fabrics in stock. I take great pride in the design placement used on the pillow as well as my sewing techniques. I try to give a good description of the pillow in the listing so you will know exactly what you are purchasing. If you have any questions, please contact me.

Payments

Credit Card or PayPal

Shipping

I ship USPS Priority Mail with 2-3 day delivery to a U.S. address. Tracking information will be sent when the order ships. If you prefer a less expensive shipping option please contact me. For International shipments I use USPS International First Class. I can not be responsible for lost or undelivered items. Items will be sent to the address listed with Etsy or PayPal unless you notify me.

I make the pillow covers to order and try to ship items within 5-10
business days. Custom Orders may take longer but I will communicate any delays with you.

Refunds

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

I want you to be extremely happy with your purchase so please convo me within 2 days of delivery if you have any concerns. I will do my best to resolve any problem to make you happy with your purchase. Since the pillow covers are made to order for you I can NOT accept returns. I offer free fabric swatches so please make sure the fabric works with your décor before making your purchase.

Additional

I love custom orders. Please contact me. I can make any size pillow cover, pillow sham, add piping, Flange, or trim, or change the fabric on the back of the pillow. If you can dream it - I can probably make it!

Pillow covers can also be made with YOUR fabric and trim.

Most custom orders can be completed in 5-10 days. If you need an item quickly, please let me know and I will do my best to meet your deadline.

Frequently Asked Questions

Custom and personalized orders

Please contact me for a quote on your custom order.

Sizing details

If you order a square pillow cover please use a pillow insert 2” larger. For example, a 20x20 pillow cover will fit a 22x22 pillow insert. If you have questions please contact me.

Care instructions

Most home decor fabrics suggest dry cleaning. Many can be spot cleaned but first test in an inconspicuous area.
Outdoor fabrics can be washed and air dried.

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